HOW CAN WE HELP YOU?

Do you have a question about our honey, bee products, an order or a delivery?

We’re always happy to help. Every enquiry is read directly by us. When you get in touch, you’ll always be speaking with someone who truly knows our products, personally looks after every order and will be delighted to help you.

 

🐝 Behind ALVEARE, it’s really us

Every order, every parcel and every reply to our customers is handled personally by us. That’s why, during the day, we may be busy preparing orders, packing shipments or temporarily away from the office.

If you send us a message using the contact form, we’ll be able to read it carefully and reply in the best possible way.

YOU MAY ALREADY FIND THE ANSWER HERE

On our Frequently Asked Questions (FAQ) page, we’ve gathered answers to the questions we’re asked most often about account access, shipping, payments, orders and much more.

If your question is about one of our products, we also recommend reading its product description. Alongside the product’s features, you’ll find useful information about its origin, characteristics, storage and many other details that may already answer your question.

If you can’t find the answer you’re looking for, don’t hesitate to get in touch – we’ll be happy to help.

SEND US AN EMAIL (RECOMMENDED)

This is the best way to get in touch with us. We reply to all messages as quickly as possible.

    Please note that all fields are mandatory!






     

    The information you provide will be used exclusively to process your enquiry and contact you.

     

    WHATSAPP MESSAGE

    If you prefer a quick way to contact us, you can also send us a WhatsApp message.

    We use WhatsApp exclusively for text messages and do not answer voice calls made through the app.

    Send us a message whenever you like – we’ll reply as soon as possible.

    Send us a message

    WOULD YOU RATHER SPEAK TO US?

    If you’d prefer to speak with us directly, you can call us on:

    091 967 52 80

    There may be times when we’re unable to answer straight away because we’re helping other customers, preparing orders or temporarily away from the office.

    If we don’t answer, please send us a message using the contact form or via WhatsApp. We’ll get back to you as soon as possible and give your enquiry the attention it deserves.

    HONEY BOUTIQUE

    Would you like to visit us in person?

    We’ll be delighted to welcome you to our Honey Boutique in Brè sopra Lugano, where you can discover our products and receive personalised advice.

    To make sure we can dedicate the time you deserve, visits are by appointment only.

    ALVEARE Honey Boutique in Brè sopra Lugano
    ALVEARE Honey Boutique in Brè sopra Lugano

    This page is also available in: Italian German French